Brent Miller - Sr. Business Systems Analyst_

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olutions-focused, cutting-edge Business Analyst with a proven track record of fusing technology, vision, and strategic plans to achieve successful product development and revenue gains. Diverse subject matter expect with a strong blend of creative and technical skills in a wide range of industries. Consistently demonstrating proficiency to achieve incremental goals and deliver project requirements to drive business strategies and improve operational efficiencies.

COMPETENCIES

Please note there is a separate SAP resume.

TECHNOLOGY

PROFESSIONAL EXPERIENCE

PeaceHealth

Sr. Business Systems Analyst

Responsibilities included: Detailed recommendations concerning new products, methods and technologies that will enhance efficiencies. Performed technical analysis related to advanced SQL data analysis, data mining, and source to target mapping. Provided technical assistance and expertise across teams and Enterprise applications; facilitating best practices. Developed functional and technical requirements for a diverse audience to include implementation and test plans. Worked closely with subject matter experts in eliciting project requirements to develop automated testing scripts. Development of automated testing scripts for Lawson and other enterprise applications using Testing Anywhere. Validation of EDI architecture and configuration settings to ensure optimal product performance and scalability. Post EDI implementation support and continuous improvement to enhance capabilities and process performance. Responsible for requirements gathering, gap analysis, design and implementation of Lawson EDI transactions sets. Subject matter expert providing consultative and functional assistance to end users for ongoing administration of EDI. Actively drove strategic alignment and communicated a clear direction by providing technical and analytical support. Technical lead facilitating Lawson LTM Java Applet continuous improvement efforts to enhance system performance. Key member of the Lawson Supply Chain management team; serving as a liaison between technology and business units; accountable for ensuring the success of best practices and business capabilities within the Lawson suite.

UTi Worldwide Inc.

Business Analyst / Developer

Responsibilities included: Responsible for technical specification designs including definition of functional requirements and business scenarios of system generated freight documentation for the global initiative of a proprietary freight forwarding application. Created and delivered artifacts (conceptual, logical and physical data models) for a large-scale enterprise IT initiative. Worked with end users to capture freight document and form requirements; translating them to technical designs. Developed Freight Forwarding documentation through Oracle BI Publisher from XML supersets, XML, XSLT and SQL. Designed Oracle BI Publisher Data Models, Data sets, templates and sub templates which were used enterprise wide. Responded to emerging requirements with end-users and stakeholders translating business needs into quality results. Participated in Agile SCRUM meetings; providing any impediments and estimates for design and development efforts. Quality Assurance testing, debugging, performance tuning and participation in integrated testing and defect triage. Optimization of XML supersets for a flexible and scalable architecture for system generated documents and forms. Oracle Business Intelligence Publisher subject matter expert within the Data Architecture and Reporting teams. Performed extensive data analysis developing data mapping and functional design solution documentation. Coordinated efforts with the Enterprise Architecture team, SMEs, developers, and other stakeholders through an Agile environment; from ideation, initiation, design and development through implementation and support.

RightNow Technologies

Business Systems Analyst / Technical Account Manager

Business Process Analysis and IVR integration. Managed IVR and CTI/CRM integration through BPM lifecycles to ensure operational quality, efficiency and profitability. Understood client business needs to translate them into complete solutions to ensure that the clients goals were met. Developed business and technical requirements; identifying risks, process changes, and functional specifications. Identified and developed advanced Ad-hoc SQL and Business Objects reports for analysis of performance metrics. Joint Application Development (Java, XML, VXML and GRXML) involving the client from design to implementation. Communication of ROI and KPI results with detailed recommendations to the customers to enhance efficiencies. Forecasting analysis of call center Automatic Call Distributor (ACD) volume with regards to spikes and trends. Identified ways to streamline reporting by recommending items for automation, re-structuring, or elimination. Developed executive level reports focusing on more efficient, effective business processes and outcomes. Business Objects report development, automation, streamlining and batch optimization processing. Responsible for increased application efficiency by reducing call center volume 30 percent and call abandonment rates by more than 70 percent. Simultaneously increasing ROI and delivering a better customer experience.

Ortho-Clinical Diagnostics a Johnson & Johnson Company

Business Systems Analyst

Responsibilities included: MXP Service Management Suite and Blackberry MTA development, configuration, and support. Planning and optimization to yield measurable improvements across various enterprise applications. Comprehensive documentation of configuration requirements to divisional and cross-divisional committees. Assessment and triage functional and technical issues to minimize escalations while providing ongoing support. Analyzed business process designs, including dependencies and interdependencies across and outside divisions. Developed technical specification designs including definition of functional requirements and business scenarios.

Global Crossing Telecommunications

SAP Business Systems Analyst

Responsibilities included: Integral part of a full lifecycle Enterprise Wide SAP Supply Chain Management conversion and implementation. Business Process, deployment planning, functional design, risk assessment, mitigation, and contingency plans. Provided consultative and functional assistance to end users for ongoing administration of Materials Management. Subject matter expert providing ongoing administration, user guidelines and training of SAP Supply Chain modules. Participated in projects across divisions; interacting with all levels of management, internal and external customers. Supply chain management optimization, master data cleansing and migration of data from legacy applications. Provided assistance to SAP system upgrades and patches through testing, reporting, and analysis of changes. Consulted with end users to develop, maintain, and distribute standard and custom BW and MM queries. Projects completed with 15 percent less staff, resulting in a 20 percent net expenditure savings.

EDUCATION